IBC / UPS Customer Satisfaction Survey
First Name
Last Name
Company Name
Address Line 1
Address Line 2
Parish
Postal Code
Work Phone
Cellular Phone
Home Phone
Fax
Email
 
1. How would you rate our switchboard telephone system when calling IBC?
Additional Comments
 
 
2. How satisfied are you with the manner your call is handled in placing an IBC Sprint or Courier pickup?
Additional Comments
 
 
3. Do our messengers perform the service you requested satisfactory to you expectations?
Additional Comments
 
 
4. Rate the response time our customer service representatives have answered your queries?
Additional Comments
 
 
5. How would you rate the appearance and attitude of IBC employees?
Additional Comments
 
 
6. When you have IBC billing queries, how do you rate our accounts department's response?
Additional Comments
 
 
7. When you receive inbound dutiable packages, how do you rate IBC/UPS Customs clearance services?
Additional Comments
 
 
8. Please indicate which IBC Service(s) you currently use. (select all that apply)
 
9. Have you used our web sites (www.ibc.bm or www.ups.com ) to track any of your packages?
 
10. Would you like to receive email alerts from IBC regarding services, shipping tips, aircraft status etc.?
 
11. How would you rate your overall experience using IBC/UPS Services?
Additional Comments